Refund policy

At The Scent Atelier, all sales are final. We do not accept returns or exchanges for any products once they have been shipped.

Due to the nature of our products and for hygiene and quality assurance reasons, we cannot accept returns of fragrances or other personal care items.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at thescentatelier12@gmail.com. Include your order number and clear photos of the issue so we can review your claim and, where appropriate, provide a replacement or refund.

If your package is lost in transit, please contact us and we will work with the shipping carrier to resolve the issue.

For customers located in the European Union or other jurisdictions with mandatory consumer protection laws, this policy does not limit or exclude any statutory rights that cannot legally be waived.