Shipping policy
Shipping Policy
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. If we experience a high volume of orders, processing may be delayed by a few days.
Shipping Time
We aim to deliver all orders within 3–5 business days after they have been shipped.
Please note that shipping times are estimates and are not guaranteed. Delays may occasionally occur due to customs processing, carrier issues, or other circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order details.
Multiple Items / Split Shipments
If you order multiple items, they may be shipped separately and arrive in different packages at different times. This is normal and does not affect your order.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, or customs fees imposed by your country's authorities. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Incorrect Shipping Addresses
Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer. If you need to update your shipping address, please contact us as soon as possible after placing your order.
Contact Us
If you have any questions about shipping, please contact us at thescentatelier12@gmail.com.